Privacy Policy

Last Updated: August 2026

1. Introduction

HEM Projects Ltd ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or use our services.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.

2. Who We Are

HEM Projects Ltd
Registered Address: 17466875
Email: info@hem-projects.co.uk

If you have any questions regarding this Privacy Policy or our data practices, please contact us using the details above.

3. Information We Collect

We may collect and process the following categories of personal information:

Information You Provide

Name
Company name
Email address
Telephone number
Postal address
Information submitted through contact forms
Any other information you choose to provide

Automatically Collected Information when you visit our website, we may automatically collect:

IP address
Browser type and version
Operating system
Device information
Pages visited
Date and time of visits
Referring website addresses

Cookies and Tracking Technologies

We may use cookies and similar technologies to improve website functionality, analyse usage, and enhance user experience. Further information can be found in our Cookie Policy.

4. How We Use Your Information

We may use your personal information to:

Respond to enquiries and requests
Provide products and services
Manage customer relationships
Process transactions
Improve our website and services
Send relevant business communications
Comply with legal obligations
Protect our business against fraud and security threats

We will only process personal data where we have a lawful basis for doing so.

5. Legal Bases for Processing

Under UK GDPR, we may rely on one or more of the following legal bases:

Your consent
Performance of a contract
Compliance with legal obligations
Legitimate business interests
Protection of vital interests

6. Sharing Your Information

We do not sell your personal information.

We may share information with:

Professional advisers
IT service providers
Website hosting providers
Payment processors (where applicable)
Regulatory authorities and law enforcement agencies where required by law

All third parties are required to protect your information and only process it in accordance with applicable data protection laws.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting obligations.

Retention periods may vary depending on the type of information and the purpose of processing.

8. Data Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

While we strive to protect your information, no internet transmission or electronic storage method can be guaranteed to be completely secure.

9. Your Rights

Under applicable data protection laws, you may have the right to:

Access your personal data
Correct inaccurate personal data
Request erasure of your personal data
Restrict processing
Object to processing
Request data portability
Withdraw consent where consent is the basis for processing
Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, please contact us using the details provided in this policy.

10. International Data Transfers

Where personal information is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place to protect your information and comply with applicable data protection laws.

11. Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party websites. We encourage users to review the privacy policies of any external sites they visit.

12. Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page together with the updated revision date.

14. Contact Us

If you have any questions about this Privacy Policy or how HEM Projects Ltd handles your personal information, please contact:

HEM Projects Ltd - Email: info@hem-projects.co.uk